OFFICE POLICIES and PROCEDURES
(also known as TERMS AND CONDITIONS OF SERVICE)
Schedule your appointment:
By Telephone at 858-295- 4001
By E-mail firstname.lastname@example.org
Consultations are FREE, UNLESS YOU NO CALL NO SHOW. We verify your credit card information at the time of scheduling. A $100 fee applies if you miss your appointment without informing us at least 24 hours in advance so we can alternatively schedule. Please inform us at least 24 hours before your appointment time to reschedule or cancel. If not changed or cancelled at least 24 hours in advance of your scheduled appointment, your appointment fee is non-refundable.
The person receiving service(s) is responsible for payment in full prior to or at the time of service(s). Steve Laverson MD, PC does not bill third party payers for services provided. Outside funding sources are available. Our office will help arrange financing as needed. For cosmetic procedures, a partial non-refundable payment (often 20%) reserves your position on our surgery schedule, and represents your decision to proceed. Payment in full and/or financing is due at your pre-operative appointment one to two weeks before your procedure. This permits final preparation of staff, anesthesia, supplies, equipment, garments, and/or implants. Final payment for office procedures is due prior to or on the date of operation. Revision procedures may incur additional expense.
Privacy / Confidentiality:
Your privacy is respected and your confidentiality secured in accordance with ethical professional standards and with federal guidelines enumerated in the Health Insurance Portability and Accountability Act. Our Notice of Privacy Practices is posted in the reception area of our office, and at the following web address: https://feelbeautiful.com/about/patient-forms/plastic-surgeon-san-diego-notice-of-privacy-practices/
Compliance with Instructions and Follow Up:
Your result depends upon your procedure, and also upon healing. Compliance with post-surgical instructions and follow-up office visits during the months of healing are essential. Only if you call us with questions or problems and visit us for important post-surgical care, up to one year after your operation, can you expect the best outcome. Only if you call us with questions or problems and visit us for important post-surgical care, up to one year after your operation, can you expect the best outcome. (Purposefully repeated for emphasis).
Disabilities / Special Needs:
Our office is completely accessible to the disabled, however, we ask for advance notice if you may require accommodation by additional time on our schedule and/or staff or equipment to assist. Please inform us in advance if you and/or a guest will need wheelchair assistance, personal assistance in physical support and/or mobility, if you are accompanied by a service animal / emotional support animal, or if you have other special needs. We reserve the right to postpone appointments for any individual we feel inadequately prepared to serve.
We’re animal lovers, and also love our patients! For infection control, pets and emotional support animals are excluded from our office. Service dogs are permitted in office, but are excluded from sub-sterile and sterile areas (the operating suite). Be prepared to identify your dog as a service animal, and to explain task(s) the service dog performs.
Medical Memory Records and Securely Stores Your Consultation
We record your pre-operative consultation and securely store the recording at The Medical Memory for your later access to this information as needed. You may register and download the application to your mobile device HERE, or we will enter your e-mail address in The Medical Memory, and you’ll receive the download link by e-mail after your consultation is recorded.
Watch Your Procedure in 3-D
General steps of what happens during your face, breast, or body procedure(s) are explained HERE, at Understand.com. Dr. Laverson adjusts procedure to your situation and may change the approach to meet your individual needs. Call 858-295-4001 if questions.