Policies and Procedures

TERMS AND CONDITIONS OF SERVICE

If you are ill, please re-schedule your appointment, or call for telemedicine appointment.

Scheduling / Timeliness:

Consultations are FREE, UNLESS YOU NO CALL NO SHOW.  We reserve our office, our staff, and other resources for your consultation.  Please arrive several minutes before your appointment time.  We verify your credit card information at the time of scheduling.  A $100 fee applies if you miss your appointment without informing us at least 24 hours in advance so we can alternatively schedule.   If not changed or cancelled at least 24 hours in advance of your scheduled appointment, your appointment fee is non-refundable, but applies toward any service.  If you no call / no show, an alert will be assigned to your file, and future scheduling may be possible only by payment in advance.

Parking:

We’re conveniently located at the I-5/805 merge, across Sorrento Valley Road from the Coaster Commuter Station and Penasquitos Creek.  There are four spaces reserved for you. The first two spaces on your left as you enter the parking lot are for YOU, Suite 202. Alternatively, drive forward into lot, bear left, and drive AROUND THE SMALL TRIANGULAR ISLAND in middle of parking lot and zip into one of the two spaces at the front door of our FEEL BEAUTIFUL suite, #202.  You may also park in one of the many unassigned parking spaces in our office complex.

Financial:

Surgery is complex and costly.  The person receiving service(s) is responsible for payment in full prior to or at the time of service(s). Steve Laverson MD, PC does not bill third party payers for services provided. Outside funding sources are available. Our office will help arrange financing as needed. For cosmetic procedures, a partial non-refundable payment (often 20%) reserves your position on our surgery schedule, and represents your decision to proceed. Payment in full and/or financing is due at your pre-operative appointment one to two weeks before your procedure. This permits final preparation of staff, anesthesia, supplies, equipment, garments, and/or implants. Final payment for office procedures is due prior to or on the date of operation. Revision procedures may incur additional expense.

Privacy / Confidentiality:

Your privacy is respected and your confidentiality secured in accordance with ethical professional standards and with federal guidelines enumerated in the Health Insurance Portability and Accountability Act (HIPAA). Our Notice of Privacy Practices is posted in the reception area of our office.  Privacy protections of HIPAA are waived in matters of a dispute of payment.

Compliance with Instructions and Follow Up:

The outcome(s) of your procedure(s) is/are dependent on many variables, some unknown and unpredictable.  There is NEVER ANY GUARANTEE OR WARRANTY of any particular result from plastic surgery.  Your presenting anatomy, your known and unknown genetic characteristics, your aesthetic standards and expectations, details of your procedure, and events that unfold during healing all influence your outcome.  Compliance with post-surgical instructions and follow-up office visits during the months of healing are essential.  Only if you call us with questions or problems and visit us for important post-surgical care, up to one year after your operation, can you expect the best outcome.  Sometimes, even when all goes well, the result of an aesthetic procedure is disappointing.  Such circumstances, should they occur, may be difficult for you to manage.  We care deeply for you and about your result, and do all we can to support every patient, but we cannot totally control natural biology.  If revision surgery to improve your result is indicated, additional expenses will likely be involved.

Disabilities / Special Needs:

Our office is completely accessible to the disabled, however, we ask for advance notice if you may require accommodation by additional time on our schedule and/or staff or equipment to assist.  Please inform us in advance if you and/or a guest will need wheelchair assistance, personal assistance in physical support and/or mobility, if you are accompanied by a service animal / emotional support animal, or if you have other special needs.  We reserve the right to postpone appointments for any individual we feel inadequately prepared to serve.

We’re animal lovers, and also love our patients!  For infection control, pets and emotional support animals are excluded from our office.  Service dogs are permitted in office, but are excluded from sub-sterile and sterile areas (the operating suite).  Be prepared to identify your dog as a service animal, and to explain task(s) the service dog performs.

Medical Memory Records and Securely Stores Your Consultation

During your second (pre-operative) office visit, we video-record your informed consent and securely store the recording at The Medical Memory for your later access to this information as needed.  You may register and download the application to your mobile device HERE, or we will enter your e-mail address in The Medical Memory, and you’ll receive the download link by e-mail after your consultation is recorded.

Watch Your Procedure in 3-D

General steps of what happens during your face, breast, or body procedure(s).

Dr. Laverson adjusts procedure to your situation and may change the approach to meet your individual needs.  Call 858-295-4001 if questions.

Ask us now or book your consultation.
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